Terms and Conditions

Last updated: 14 October 2026

These terms apply when you use virloceptgroup.co.za and when you accept a quote from Virlocept Group for work on your property. By using the website or accepting a quote, you agree to them.

1. Who we are

In these terms, "we" and "us" mean Virlocept Group (Pty) Ltd. "You" means the person using the website, or the person, body corporate, managing agent or trustees who accept our quote. The Electronic Communications and Transactions Act 25 of 2002 (ECTA) requires us to give you these details:

2. Using the website

You may use the website to learn about our services, read our blog and contact us. You agree not to:

• Use the site for anything unlawful, or in a way that harms the site or other visitors
• Send false, misleading or abusive information through our forms
• Try to reach parts of the site or its systems that are not open to the public
• Copy, scrape or reuse the site's content without our written permission

3. Information on the website

We write the information on this site to help you understand our work. It is general information, not professional advice for your property. Every property is different, so we confirm what a job needs only once we have seen it. We do our best to keep the site accurate and up to date, but we can't promise that every detail is complete or current.

4. Projects, photos and reviews

Photos on the website show work we have done, or are examples of the type of work we do. Each job differs, so your result may look different. The reviews on our site come from our Google Business Profile, and the reviewers' opinions are their own.

5. Our content

We own, or have permission to use, the text, photos, videos, logos and design on this website. The names Virlocept, Virlocept Group, Umbuso and Lighthaven and their logos belong to us. You may share links to our pages, but you may not copy or use our content for commercial purposes without our written permission.

6. Links to other websites

Our site links to websites we don't control, such as Google, Facebook, Instagram and WhatsApp, and to the brands we work with. We aren't responsible for their content, and their own terms and privacy policies apply.

7. Website availability

We try to keep the website running at all times, but we may need to take it offline for maintenance, and events outside our control can interrupt it. We can't promise that the site will always be available or free of errors or viruses. Please use up-to-date antivirus software when you browse any website.

8. Your privacy and our messages to you

Our Privacy Policy explains how we collect and use your personal information, and our Cookie Policy explains the cookies the site uses.

When you send us a form, email or WhatsApp message, you agree that we may reply the same way. We receive a message when it reaches our system in a form we can read.

9. When the quote and work terms apply

Sections 9 to 24 apply to every quote we issue and to every contract that starts when you accept one. In them, "the work" means the work described in your quote and any changes we agree. "The site" means the property where we carry out the work.

If these terms differ from your purchase order or other correspondence, these terms apply, unless we both agree otherwise in writing and sign it.

10. Quotes

Sending a form, phoning us or messaging us on WhatsApp is a request for a quote or a call back. It doesn't create an agreement between us, and it doesn't book a job. Prices or examples on the website are a guide only and may change. We confirm any emergency call-out fee with you on the phone before we come out.

We give quotes in writing. Each quote is based on the information we have when we price the job and on the assumptions it states. Unless the quote says otherwise:

• It is valid for 30 days from the date we issue it. After that, we may change or withdraw it.
• It excludes VAT.

11. Accepting a quote

A binding contract starts as soon as you do any of these:

1. Sign and return the quote
2. Instruct us in writing, email included, to go ahead
3. Let us start the work

If you attach conditions to your acceptance, they apply only if we agree to them in writing.

12. What the work includes

The work covers only the items described and priced in your quote, read with any specifications and drawings it refers to. General descriptions, provisional quantities and allowances are estimates, and we adjust them to the quantities we measure and the changes you approve.

Unless your quote includes them, the price excludes:

• Structural engineering design, certificates or reports
• Specialist testing, such as moisture, concrete or laboratory tests
• Repairs to hidden defects we uncover during the work, such as rotten timber, badly corroded steel or damaged surfaces
• Electrical, plumbing and mechanical work not noted in the quote
• Replacing broken glass, windows, doors or hardware
• Anything else not listed in the quote

13. Price and VAT

The contract price is the price in your quote, adjusted for any changes to the scope, quantities or statutory charges. We charge VAT at the rate that applies on the date of the invoice. Where the quote lists provisional quantities, you pay for the quantities we actually complete, at the quoted rates, unless we agree otherwise.

14. Payment

Unless your quote states otherwise, you pay:

1. The deposit set out in your quote, when you accept the quote
2. Progress payments for work completed and materials delivered to site, invoiced monthly or as we agree
3. The balance on practical completion, within 7 days of our invoice

You pay each invoice in full by its due date, without setting off or deducting any amount. We may charge interest on overdue amounts, at the rate the law allows, from the due date until you pay.

The materials we supply stay our property until you have paid everything you owe us.

15. Timing, access and working hours

Any programme or completion date we give is an estimate. We extend it by a reasonable period when delays are beyond our control.

You give us clear access to the site, and to every area the work covers, for the whole job. We work from 08:00 to 16:00, Monday to Friday, unless we agree otherwise, and work outside these hours may cost more.

If access is restricted, or the work is delayed by others, by occupants or by your instructions, we may extend the completion date and charge the reasonable extra costs.

16. The site, services and facilities

Our quote assumes the site is reasonably clear, safe and ready for work. If we need to do extra work to make it safe or accessible, we charge it as a change to the work (section 19).

Unless the quote states otherwise, you provide at no cost to us:

• Reasonable access to deliver materials and equipment
• Water and electricity for the work
• Space to store our materials and equipment

We take reasonable care to protect your existing finishes and property. We aren't liable for normal minor wear and tear, or for incidental damage that the work can't avoid.

17. Health, safety and security

We comply with health and safety law and with reasonable site rules you give us in writing. Before we start, please tell us about any hazards or restrictions you know of on the site.

We take reasonable security measures within our control, but you remain responsible for the overall security of the site.

18. Materials and manufacturer warranties

We supply materials as set out in your quote and in the manufacturer's specification, for example a Sabre waterproofing system specification. We carry out the work with reasonable skill and care.

Manufacturer warranties, including any Sabre warranty, follow the manufacturer's own terms. These may set rules for:

• How the product is applied
• Supervision and inspection on site, including any need for an independent consultant or project manager
• How you maintain and use the finished work

For defective materials, our liability is limited to the remedy the manufacturer gives us, and applies only where misuse, neglect or changes by you or others did not cause the defect.

19. Changes to the work

Any change to the scope, specification, quantities, colours, access arrangements or programme is a variation, whether you ask for it or site conditions require it.

Where practical, we agree variations in writing, email included, before we do them. When we need to act at once to protect the work or your property, we may go ahead without written approval and treat that work as a variation.

We price variations at the rates in your quote, or at a fair and reasonable rate where the quote has none.

20. Defects and snagging

Please tell us in writing about any visible defects or snags within 14 days of practical completion.

For 12 months from practical completion, we fix defects caused by faulty workmanship or materials within a reasonable time. This applies once you have paid in full, and only if others have not changed or damaged the work. It doesn't cover:

• Normal wear and tear
• Movement or failure of the existing structure or surface
• Damage caused by others, by weather beyond what the work was designed for, or by a lack of maintenance

Some jobs come with a separate written workmanship warranty. Where we issue one, its terms apply to that job.

21. Insurance and risk

We hold public liability insurance and, where it applies, contractor's all-risk cover in line with industry norms. You insure the existing building and its contents at all times.

Risk in materials passes to you when we deliver them to site, but the materials stay our property until you have paid in full (section 14).

22. Limitation of liability

Our total liability to you for the work, whether in contract, delict or otherwise, is limited to the contract price you have actually paid, except where the law does not allow this limit. We aren't liable for indirect, consequential or special losses, such as loss of profit, loss of use or loss of income.

We provide the website as it is. As far as the law allows, we aren't liable for any loss or damage that comes from using the website, relying on its information, or being unable to use it, unless we caused the loss through gross negligence or wilful misconduct.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or any other law that can't be excluded.

23. Suspension and termination

If you don't pay on time, or you otherwise materially breach these terms, we may suspend the work after giving you written notice. We start again once you have fixed the breach and paid the reasonable costs of the suspension.

Either of us may end the contract by written notice if the other materially breaches it and doesn't fix the breach within 14 days of receiving written notice to do so.

If the contract ends, you pay us for all work done, all materials ordered or delivered, and the reasonable costs of leaving the site.

24. Events beyond our control

We aren't liable for delays or failures caused by events beyond our reasonable control, such as extreme weather, strikes, civil unrest, pandemics, supply chain disruptions or government action. In these cases, we extend the completion date by a reasonable period, and we may agree any proven extra costs with you as a variation.

25. Disputes and the law

If a dispute comes up, please contact us first. Our authorised representatives and yours will try to settle it in good faith. If we can't settle it within 20 business days, either of us may refer it to mediation, or failing that, to arbitration or a South African court with jurisdiction, including the Magistrates' Court, as we agree.

South African law governs these terms and any contract that comes from a quote, unless we agree otherwise in writing. We both accept the non-exclusive jurisdiction of the South African courts.

26. General

Your quote, these terms and any written variations we agree make up the full agreement between us for the work. A change to these terms is valid only if we both confirm it in writing, and email confirmation is enough for minor changes. If any part of these terms is invalid or can't be enforced, the rest still applies.

We may update these terms from time to time. The date at the top shows the latest version. The version on the website when you use the site, or when you accept a quote, applies.

27. Contact us

Email admin@virloceptgroup.co.za or phone with any questions about these terms, or use the Contact page.