Servicing Cape Town's Northern Suburbs and surrounding areasServicing Cape Town's Northern Suburbs
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Virlocept Group

Privacy Policy

Last updated: 9 November 2026

Virlocept Group respects your privacy. This policy sets out what personal information we collect through virloceptgroup.co.za, why we collect it, who we share it with and how you can control it. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Virlocept Group (Pty) Ltd, registration number 2023/617283/07, is the responsible party for your personal information. Virlocept (maintenance and repairs), Umbuso (landscaping and gardens) and Lighthaven (property development) are part of Virlocept Group. In this policy, "we", "us" and "our" mean Virlocept Group and these 3 businesses.

2. What we collect

You give us personal information when you fill in a form, phone us, email us or message us on WhatsApp:

  • Quote and contact form: your name, phone number, email address, the suburb the property is in, the type of property, the service you need, your message and any photos you attach
  • Call back request: your name and phone number
  • Newsletter sign-up: your email address
  • WhatsApp, email and phone: your name, number, and any messages, photos or voice notes you send us about the job

Our website also collects some information automatically when you visit: your IP address, browser and device type, the pages you view, how you reached the site and roughly where you are (city level). Cookies collect most of this. Our Cookie Policy explains each cookie and how to switch them off.

You don't have to give us any information to browse the site. We need your name and a way to contact you before we can reply to an enquiry or quote on a job.

3. Why we use it

  • To reply to your enquiry, phone you back, visit the property and prepare a quote
  • To carry out the work you accept, invoice you and handle any follow-up or guarantee work
  • To send you our newsletter, if you signed up for it
  • To understand how visitors use the website so we can improve it
  • To protect the website from spam and abuse
  • To keep records the law requires, such as tax and company records

We use your information only for these purposes, or for a purpose closely related to them. We don't sell or rent your personal information to anyone.

4. Newsletter and marketing

We send our newsletter only to people who signed up for it, or to clients we have done work for. Every newsletter has an unsubscribe link, and you can also ask us to remove you by emailing admin@virloceptgroup.co.za. We remove you from the list as soon as you ask.

5. Who we share it with

We share personal information only with people and companies who help us run the business or the website, and only what each one needs:

  • Our team and subcontractors, who need your name, number and the property address to do the job
  • Afrihost, which hosts our website in South Africa
  • Microsoft, whose Microsoft 365 service runs our email
  • Google, for Google Analytics (website statistics), reCAPTCHA (spam protection), Google Fonts (the site's typefaces) and the reviewer photos in our Google reviews
  • MailerLite, which sends our newsletter
  • WhatsApp (Meta), when you choose to message us there
  • Our accountants, for our financial records

We will also share personal information when the law requires it, for example with SARS or under a court order.

6. Information sent outside South Africa

Google, MailerLite and WhatsApp store data on servers outside South Africa, mainly in the United States and Europe. We use these providers because their data protection terms protect personal information to a standard similar to POPIA. By using our forms, newsletter or WhatsApp, you agree to this transfer.

7. How we keep it safe

The website runs on an encrypted (HTTPS) connection. Only the people who need your information for their work can access it, and our service providers must keep it confidential and secure. If we find that someone has accessed your personal information without permission, we will tell you and the Information Regulator as soon as we reasonably can.

8. How long we keep it

  • Enquiries and client records: for as long as we need them to reply to you or complete the job, and for as long as the law requires, such as for tax records
  • Newsletter subscribers: until you unsubscribe
  • Website statistics: up to 14 months in Google Analytics

After that, we delete the information or make sure no one can identify you from it.

9. Your rights

Under POPIA you can:

  • Ask whether we hold personal information about you, and ask for a copy
  • Ask us to correct information that is wrong or out of date
  • Ask us to delete your information, where we no longer need to keep it
  • Object to us using your information, including for marketing
  • Withdraw your consent at any time
  • Complain to the Information Regulator

To make a request, email admin@virloceptgroup.co.za. We may ask you to confirm who you are before we act on it.

10. Information Officer

Our Information Officer is Nico Heunis, who you can reach at admin@virloceptgroup.co.za or .

11. Complaints

Please contact us first so we can try to sort it out. If you're not happy with our answer, you can complain to the Information Regulator:

12. Children

Our website and services are for adults. We don't knowingly collect personal information from anyone under 18.

13. Links to other websites

Our site links to other websites, such as Google, Facebook, Instagram and WhatsApp. Their own privacy policies apply when you visit them.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.